Front Desk Client Coordinator

Serenity Esthetics • Omaha, NE

1d

About The Position

Front Desk Client Coordinators create a welcoming, organized, and professional experience for clients at Serenity Esthetics. As the first point of contact, this role helps set the tone for client visits while supporting the daily operations of a busy, client-focused spa. The position combines customer service, administrative coordination, appointment scheduling, and teamwork. Coordinators are expected to communicate clearly, stay organized, take initiative, and balance multiple responsibilities.

Requirements

• Strong interpersonal and communication skills, with a welcoming and professional demeanor.
• Ability to manage multiple tasks, prioritize responsibilities, and remain organized in a busy environment.
• Comfort using computers, appointment scheduling software, phone systems, and other office technology.
• Strong attention to detail, accuracy, and follow-through.
• Ability to work independently, exercise sound judgment, and recognize when additional guidance is needed.
• Professional approach to handling sensitive client information and maintaining confidentiality.
• Positive, adaptable attitude and willingness to learn new systems and procedures.
• Rotating Sunday availability may be required.

Nice To Haves

• Previous experience in a front desk, receptionist, hospitality, retail, spa, salon, or customer service position.

Responsibilities

• Welcome clients and visitors, creating a friendly and professional first impression.
• Manage incoming phone calls, appointment scheduling, confirmations, and general inquiries.
• Coordinate client check-in and check-out procedures, ensuring accurate information and a smooth experience.
• Maintain client records, verify contact information, and ensure documentation is complete and up to date.
• Process payments and assist with routine transactions accurately and efficiently.
• Communicate with estheticians and other team members to coordinate appointments and maintain an efficient daily schedule.
• Respond to client questions and concerns with professionalism, patience, and sound judgment.
• Maintain a clean, organized, and presentable reception area.
• Assist with daily administrative tasks and operational needs as assigned.
• Identify potential scheduling or service issues and communicate proactively to help resolve them.
• Support a collaborative team environment by demonstrating flexibility, accountability, and a willingness to assist where needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed