Front Desk Specialist - San Marco

Jacksonville Orthopaedic Institute•Jacksonville, FL

2d•$18 - $21•Onsite

About The Position

Jacksonville Orthopaedic Institute is hiring a full-time Front Desk Specialist for its San Marco clinic in Jacksonville, Florida. The position serves as the receptionist and performs related clerical and administrative functions according to current practices and established procedures. The schedule is Monday through Friday, 40 hours per week, with hours varying between 7:30 a.m. and 5:00 p.m. Occasional overtime may be required. The role involves greeting patients, checking them in and out, maintaining demographic, insurance, and electronic medical record information, verifying insurance participation and referrals, collecting payments, scheduling appointments, and handling telephone calls and patient requests. The position works in a normal office environment and involves direct contact with patients and staff.

Requirements

High school diploma or GED.
Excellent customer service skills.
Effective communication skills.
Ability to work in an environment involving direct contact with the public and staff.
Ability to handle stressful and difficult situations.
Ability to multitask and work efficiently in a fast-paced environment.
Knowledge of patient confidentiality standards.
Effective computer skills.

Nice To Haves

Previous medical office experience preferred.
Bilingual skills highly preferred.

Responsibilities

Greet patients and determine the nature of their visit.
Check patients in and out for scheduled appointments.
Collect and update demographic and insurance information.
Verify insurance participation and obtain necessary referrals.
Collect applicable co-pays or patient balances and maintain a cash journal.
Schedule patient appointments.
Instruct patients on HIPAA requirements and financial responsibility.
Assist patients with requests for records, x-rays, transportation, and other needs.
Maintain electronic medical records.
Handle multiple telephone lines, screen callers, and relay messages.
Perform related duties as required to support the medical office.