Front Desk Medical Receptionist

SB Clinical Practice Management Plan•Commack, NY

21d

About The Position

The medical receptionist assists with coordination of daily front desk operations and performs other duties to support efficient workflow and patient care. The role handles patient check-in and check-out, appointment and procedure scheduling, communications, records, payments, and reception-area organization while following HIPAA guidelines. The position is full time in Commack, New York, with a schedule of Monday and Wednesday from 11:00 a.m. to 7:30 p.m. and Tuesday, Thursday, and Friday from 8:30 a.m. to 5:00 p.m.; possible Saturdays and additional night or weekend coverage may be needed. The listed pay range is $19.78–$24.72. Individual compensation depends on relevant experience, education, and market considerations.

Requirements

High school diploma or GED.
Strong organizational and communication skills, both verbal and written.
Excellent typing skills.
Friendly telephone etiquette.

Nice To Haves

Graduate of an accredited Medical Office Administration program.
Six months of experience as a Medical Receptionist in a high-volume physician practice.
One year of clerical experience.
Proficiency with an EMR and a practice management system.

Responsibilities

Answer, screen, and route phone calls; take messages and ensure their proper delivery.
Assess telephone calls for urgency and immediately refer urgent medical queries to a physician or nurse.
Maintain a clean and organized reception area.
Use the electronic medical record (EMR) and other systems for check-in and check-out, including verifying patient demographics and insurance, obtaining signatures, and ensuring completion of visit paperwork.
Enter or scan patient data into the EMR.
Collect and process necessary payments.
Facilitate patient flow by notifying providers of arrivals, delays, or backlogs and communicating with staff and patients as needed.
Schedule patient appointments and remind patients of required documentation.
Schedule services or procedures as needed.
Obtain or retrieve referrals, authorizations, and eligibility verification as required.
Contact patients when a physician’s schedule changes or an appointment needs to be rescheduled.
Monitor office supply needs and place orders or advise the office manager of items needed.
Follow HIPAA guidelines at all times.
Provide additional night and weekend coverage as needed.
Update and maintain the integrity of client information.
Perform other duties assigned by management.