Front Desk Medical Receptionist

SB Clinical Practice Management•Town of Brookhaven, NY

2h•$20 - $25

About The Position

The medical receptionist assists the department with coordination of daily front-desk operations and other duties that support efficient workflow and patient care. The role handles reception and telephone functions, patient check-in and check-out, scheduling, documentation, payments, patient-flow coordination, and upkeep of the reception area and office supplies. The receptionist must follow HIPAA guidelines and may provide additional coverage for night hours and weekends as needed. This is a full-time position in Lake Grove, New York, with a Monday–Saturday schedule and varying shifts, including Saturdays. The posted pay range is $19.78–$24.72. Compensation is based on relevant experience and education, with individual pay determined during the hiring process and subject to internal and external equity considerations. The position is largely sedentary, requiring the employee to remain stationary for most of the day and regularly communicate accurately with patients, staff, and medical providers. Additional physical demands may be outlined by management. Duties are not exhaustive and may change according to organizational needs.

Requirements

High school diploma or GED.
Strong organizational and communication skills, both verbal and written.
Excellent typing skills.
Friendly telephone etiquette.

Nice To Haves

Graduate of an accredited Medical Office Administration program.
Six months of experience as a Medical Receptionist in a high-volume physician practice.
One year of clerical experience.
Proficiency using an EMR and a practice management system.

Responsibilities

Answer, screen, and route phone calls; take messages and ensure their appropriate delivery while maintaining polite and courteous interactions.
Assess telephone calls for urgency and refer urgent medical questions to a physician or nurse immediately.
Maintain a clean and organized reception area.
Use the electronic medical record (EMR) and other systems for patient check-in and check-out, including verifying demographics and insurance, obtaining required signatures, and ensuring completion of visit paperwork.
Enter and scan patient data into the EMR.
Collect and process necessary payments.
Facilitate patient flow by notifying providers of arrivals, delays, or backlogs and communicating with staff and patients as needed.
Schedule patient appointments and remind patients of documentation required for appointments.
Schedule services or procedures as needed.
Obtain or retrieve required referrals, authorizations, and eligibility verifications.
Contact patients when physician schedules change or appointments need to be rescheduled.
Maintain office supplies by anticipating inventory needs, placing orders, or advising the office manager of needed items.
Follow HIPAA guidelines at all times.
Provide additional night-hour and weekend coverage as needed.
Update and maintain the integrity of client information.
Perform other duties assigned by management.