Front Desk Medical Receptionist

SB Clinical Practice Management•Town of Islip, NY

2h•$20 - $25•Onsite

About The Position

The Front Desk Medical Receptionist supports the daily operations of the front desk at Stony Brook Children’s Service, helping maintain an efficient workflow and provide patient care. Duties include greeting and assisting patients, managing communications, handling registration and records in electronic medical and practice management systems, coordinating appointments and services, processing payments, and supporting office operations. The role is based in East Islip, New York, and is full time. The listed pay range is $19.78–$24.72; compensation depends on relevant experience, education, and market factors. The role requires following HIPAA guidelines and maintaining the integrity of client information. The position is largely sedentary, with regular communication with patients, staff, and medical providers. Additional physical demands, if any, will be provided by management. Responsibilities may change according to CPMP’s needs.

Requirements

High school diploma or GED.
Strong organizational and communication skills, both verbal and written.
Excellent typing skills.
Friendly telephone etiquette.

Nice To Haves

Graduate of an accredited Medical Office Administration program.
Six months of experience as a Medical Receptionist in a high-volume physician practice.
One year of clerical experience.
Proficiency with an electronic medical record (EMR) and a practice management system.

Responsibilities

Perform receptionist duties, including answering, screening, and routing calls; taking messages and ensuring their delivery; and treating callers politely and courteously.
Assess telephone calls for urgency and immediately refer urgent medical queries to a physician or nurse.
Maintain a clean and organized reception area.
Use electronic medical record and other systems for check-in and check-out, verify patient demographics and insurance information, obtain required signatures, and ensure patients complete visit paperwork.
Enter and scan patient data into the electronic medical record.
Collect and process necessary payments.
Support patient flow by notifying providers of arrivals, delays, or backlogs and communicating with staff and patients as needed.
Schedule patient appointments and remind patients of documentation required for visits.
Schedule services or procedures as needed.
Obtain or retrieve referrals, authorizations, and eligibility verification as needed.
Contact patients when physician schedules change or appointments need to be rescheduled.
Monitor office supply inventory, place orders, or advise the office manager of needed items.
Follow HIPAA guidelines at all times.
Provide additional coverage during night hours and weekends as needed.
Update and maintain the integrity of client information.
Perform other duties assigned by management.