Front Desk Medical Receptionist

SB Clinical Practice Management•Town of Smithtown, NY

2h•$20 - $25

About The Position

The medical receptionist assists with coordination of daily front-desk operations and other duties to support efficient workflow and patient care. The role involves greeting and communicating with patients and staff, handling calls, managing patient check-in and check-out, maintaining patient records, scheduling appointments and services, and supporting the flow of patients through the practice. The receptionist must follow HIPAA guidelines and keep the reception area organized and office supplies stocked. The role is based in Commack, New York, and is full-time, Monday through Friday during daytime hours, with some evenings or weekends potentially required.

Requirements

High school diploma or GED.
Strong organizational and communication skills, both verbal and written.
Excellent typing skills.
Friendly telephone etiquette.

Nice To Haves

Graduate of an accredited Medical Office Administration program.
Six months of experience working as a Medical Receptionist in a high-volume physician practice.
One year of clerical experience.
Proficiency using an EMR and a practice management system.

Responsibilities

Answer, screen, and route phone calls; take messages and ensure their proper delivery.
Assess telephone calls for urgency and immediately refer urgent medical queries to a physician or nurse.
Maintain a clean and organized reception area.
Use the electronic medical record (EMR) and other systems for check-in and check-out, including verifying patient demographics and insurance, obtaining required signatures, and ensuring patients complete visit paperwork.
Enter and scan patient data into the EMR and update and maintain the integrity of client information.
Collect and process necessary payments.
Facilitate patient flow by notifying providers of arrivals, delays, or backlogs and communicating with staff and patients as needed.
Schedule patient appointments and remind patients of documentation required for appointments.
Schedule services or procedures as needed.
Obtain or retrieve required referrals, authorizations, and eligibility verifications.
Contact patients when physician schedules change or appointments need to be rescheduled.
Monitor office supply needs and place orders or advise the office manager of needed items.
Follow HIPAA guidelines at all times.
Provide additional coverage for night hours and weekends as needed.
Perform other duties assigned by management.