Front Desk Medical Receptionist

SB Clinical Practice Management•Town of Brookhaven, NY

4h•$20 - $25

About The Position

The medical receptionist supports the coordination of daily front-desk operations and performs related duties to promote efficient workflow and patient care. The role is at Stony Brook Surgical Associates, UFPC, in Lake Grove, New York, and is scheduled full time, Monday through Friday, 8:00 AM to 4:30 PM. The stated pay range is $19.78–$24.72; compensation varies based on relevant experience, education, and the market for the position. The receptionist handles patient calls and messages, supports check-in and check-out using the electronic medical record and other systems, maintains patient information, schedules appointments and services, and helps coordinate patient flow. The role also includes collecting payments, obtaining referrals and authorizations, maintaining office supplies and the reception area, and following HIPAA guidelines. Additional coverage during night hours and weekends may be needed.

Requirements

High school diploma or GED.
Strong organizational and communication skills, both verbal and written.
Excellent typing skills.
Friendly telephone etiquette.

Nice To Haves

Graduate of an accredited Medical Office Administration program.
Six months of experience as a Medical Receptionist in a high-volume physician practice.
One year of clerical experience.
Proficiency using an EMR and a practice management system.

Responsibilities

Answer, screen, and route phone calls; take messages and ensure their proper delivery while maintaining polite and courteous communication.
Assess telephone calls for urgency and immediately refer urgent medical queries to a physician or nurse.
Maintain a clean and organized reception area.
Use the EMR and/or other systems for patient check-in and check-out, including verifying demographics and insurance, obtaining signatures on applicable forms, and ensuring patients complete visit paperwork.
Enter and scan patient data into the EMR.
Collect and process necessary payments.
Facilitate patient flow by notifying providers of arrivals, delays, or backlogs and communicating with staff and patients as needed.
Schedule patient appointments and remind patients of required documentation.
Schedule services or procedures as needed.
Obtain or retrieve required referrals, authorizations, and eligibility verification.
Contact patients when physician schedules change or appointments need to be rescheduled.
Anticipate office supply needs, place orders, or advise the office manager about needed items.
Follow HIPAA guidelines at all times.
Provide additional night-hours and weekend coverage as needed.
Update and maintain the integrity of client information.
Perform other duties as assigned by management.