Front Desk Medical Receptionist

SB Clinical Practice Management•Town of Brookhaven, NY

5h•$20 - $25•Onsite

About The Position

The medical receptionist assists with coordination of the department’s daily front-desk operations and performs other duties to support efficient workflow and patient care. The role includes receptionist, patient check-in and check-out, scheduling, record-management, payment-processing, and office-support duties. The position is based at Stony Brook Orthopaedic Associates, UFPC, in Lake Grove, New York, and is full time, generally scheduled from 8:30 AM to 5 PM, with flexible hours.

Requirements

High school diploma or GED.
Strong organizational and communication skills, both verbal and written.
Excellent typing skills.
Friendly telephone etiquette.

Nice To Haves

Graduate of an accredited Medical Office Administration program.
Six months of experience as a medical receptionist in a high-volume physician practice.
One year of clerical experience.
Proficiency with an EMR and a practice management system.

Responsibilities

Answer, screen, and route phone calls; take messages and ensure they are delivered appropriately, while maintaining polite and courteous telephone etiquette.
Assess telephone calls for urgency and immediately refer urgent medical queries to a physician or nurse.
Maintain a clean and organized reception area.
Use the electronic medical record (EMR) and other systems for patient check-in and check-out, including verifying demographics and insurance, obtaining signatures, and ensuring completion of visit-related paperwork.
Enter or scan patient data into the EMR and update and maintain the integrity of client information.
Collect and process necessary payments.
Facilitate patient flow by notifying providers of patient arrivals, delays, or backlogs and communicating with staff and patients as needed.
Schedule patient appointments and remind patients of documentation required for appointments.
Schedule services or procedures as needed.
Obtain or retrieve required referrals, authorizations, and eligibility verification.
Contact patients when a physician’s schedule changes or appointments need to be rescheduled.
Maintain office supply levels by anticipating inventory needs, placing orders, or advising the office manager of needed items.
Follow HIPAA guidelines at all times.
Provide additional coverage for night hours and weekends as needed.
Perform other duties as assigned by management.