Front Desk Medical Assistant (Bilingual English/Spanish)

University of Texas at Austin

1d • Onsite

About The Position

The Front Desk Medical Assistant works at the Family Wellness Center in the School of Nursing. The position handles front-desk and patient-support duties, including phone and appointment management, patient registration and billing documentation, eligibility information, payment processing, and confidential records. It also supports clinical services through patient rooming, vital intake, and point-of-care testing. The role is based at UT Main Campus and is expected to continue. The general schedule is Monday 8 am–8 pm, Tuesday through Thursday 8 am–5 pm, and Friday 8 am–12 noon; occasional evening and/or weekend hours may be required.

Requirements

• High school graduation or GED.
• Completion of a Medical Assistant program and Medical Assistant certification.
• Fluency in English and Spanish.
• At least one year performing Medical Assistant-related duties.
• Ability to use computer equipment.
• Excellent organization and interpersonal skills.
• Ability to develop and maintain effective working relationships with providers, staff, and patients.
• Adherence to the highest ethical, legal, and health care standards.
• Accuracy in all phases of work, including following written and verbal instructions.
• Tact, diplomacy, discretion, and confidentiality in handling medical information.

Nice To Haves

• More than one year of experience as a front desk receptionist and/or medical assistant.
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Answer clinic phones, schedule patient appointments, and make reminder calls.
• Register patients accurately and document billing information.
• Provide patients with eligibility information for services.
• Receive and record payments and issue receipts.
• Maintain confidential patient documents.
• Evaluate and distribute incoming mail, reports, and/or inquiries.
• Room patients and take vital signs.
• Administer point-of-care testing.
• Perform other duties as assigned in support of the Family Wellness Center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED