Medical Front Desk (Bilingual Spanish-English)
About The Position
A bilingual outpatient rehabilitation clinic in Oklahoma City providing Occupational, Physical, Speech, and Feeding therapy to children is seeking a bilingual patient services coordinator for its front desk team. The clinic’s mission is to ensure Spanish-speaking children have access to the same quality of therapy services as other children. The ideal candidate is friendly and outgoing, has extensive computer experience and excellent Spanish and English communication skills, and thinks critically about ways to maximize efficiency in day-to-day operations. The role involves welcoming patients, families, and guests; providing translation when needed; handling incoming calls; assisting parents with intake paperwork; checking patients in; supporting appointment scheduling; maintaining the cleanliness of the clinic and waiting area; and ensuring patient intakes and evaluation scheduling are completed promptly. The position requires availability five days per week, Monday through Friday, from 9:00 AM to 6:00 PM.
Requirements
- Fluency in Spanish and English; medical Spanish experience is preferred but not required.
- High school diploma or equivalent.
- Excellent verbal and written communication skills in English and Spanish for working with patients, physicians, and peers.
- Ability to multitask successfully and excellent organizational skills.
- Extensive computer experience and the ability to quickly understand changes in processes.
- Availability to work five days per week, Monday through Friday, 9:00 AM to 6:00 PM.
Nice To Haves
- Experience with medical Spanish.
Responsibilities
- Greet incoming patients, families, and guests.
- Provide translation services as needed for therapy and evaluations.
- Answer incoming phone calls.
- Guide parents through the intake and initial-visit paperwork process.
- Check in patients promptly upon arrival.
- Assist with scheduling appointments and cancellations.
- Perform light housekeeping to maintain the cleanliness of the clinic and waiting area.
- Ensure timely completion of patient intakes and evaluation scheduling.
Benefits
- PTO, sick pay, and holiday pay available after 90 days of employment.
- Medical, dental, and vision insurance.
- 401(k) with 3% employer matching.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
