Patient Services Representative - Front Desk - Cartersville, GA
About The Position
We are seeking a professional and detail-oriented Patient Services Representative to support patient care and healthcare operations across multiple practices and facilities. The role manages patient registration, appointment scheduling, and clinical call coordination, contributing to operational efficiency and a positive patient experience. The representative greets patients, assists with forms and paperwork, routes clinical calls, and escalates patient concerns as appropriate. The role also includes maintaining an organized lobby and work area, meeting departmental productivity benchmarks, understanding billing processes and practitioner services, entering referral information, and keeping patient records and medical charts accurate and accessible. Dependable attendance and punctuality are expected. Other duties may be assigned by the supervisor based on operational needs.
Requirements
- High school diploma or equivalent.
- 0–2 years of customer service experience in a medical office.
- Proficiency in collecting patient payments at the time of service.
- Ability to navigate multiple computer systems simultaneously.
- Competence with Microsoft Office applications.
- Proactive, dependable, and detail-oriented, with the ability to manage multiple tasks in a dynamic healthcare environment.
Nice To Haves
- Bilingual in Spanish.
Responsibilities
- Greet patients professionally and provide a welcoming experience.
- Manage patient registration and appointment scheduling.
- Triage and route clinical calls to the appropriate departments or personnel.
- Assist patients with completing required forms and paperwork.
- Maintain a clean, organized, and inviting work area and lobby.
- Identify and escalate patient concerns to appropriate team members or departments.
- Meet or exceed departmental productivity benchmarks.
- Maintain an understanding of billing processes and the medical services offered by practitioners.
- Enter referral information and manage patient records.
- Ensure medical charts are up to date and readily accessible.
- Maintain consistent attendance and punctuality.
- Perform other tasks assigned by the supervisor.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
