Front Desk Patient Services Representative - Lewisburg

Mercy Community Healthcare•Lewisburg, TN

2d•Onsite

About The Position

Mercy Community Healthcare is seeking an energetic, self-motivated Front Desk Associate in Lewisburg, Tennessee, who is passionate about making a difference in the community. The organization provides pediatric and adult primary care, mental and behavioral health services, and care coordination to uninsured, underinsured, and insured patients. Its mission is to reflect the love and compassion of Jesus Christ by providing excellent healthcare to all and support to their families. The Front Desk Associate sets the tone for patients’ and guests’ experiences at Mercy. The role involves welcoming patients, collecting information and payments, verifying insurance coverage, directing patients within the clinic, scheduling appointments, and answering phones. The schedule is Monday through Thursday, 8:00 AM to 7:00 PM.

Requirements

High school diploma or GED.
Demonstrated ability to use Microsoft Office, including Word, Excel, and PowerPoint.
Organizational skills, including task prioritization and time management.
Excellent communication skills, both on the phone and in person.
Ability to provide outstanding customer service and use interpersonal skills to meet patients’ needs.
Dedication to teamwork.
Consistent dependability and personal initiative.

Nice To Haves

Two to three years of experience in a high-volume office doing data entry and medical office management.
Bilingual in Spanish and English.

Responsibilities

Greet patients and make a positive first impression.
Collect appropriate patient information and data.
Verify insurance coverage, including copay and deductible payments.
Collect appropriate payments.
Direct patients to the appropriate area of the clinic.
Schedule appointments.
Answer phones.
Provide outstanding customer service and use interpersonal skills to meet patients’ needs.
Work as part of a team and demonstrate dependability and personal initiative.