Patient Services Representative - Front Desk - Chico, CA

Hodari MD•Chico, CA

About The Position

We are seeking a professional and detail-oriented Patient Services Representative to support patient care across multiple practices and facilities. The role manages front-desk registration, appointment scheduling, and clinical call coordination, contributing to operational efficiency and a positive patient experience. The position is based in Chico, California, pays $18–$22 per hour, and follows Monday–Friday, eight-hour days. The successful candidate will be proactive, dependable, and attentive to detail, able to manage multiple tasks in a dynamic healthcare environment while supporting patient care and operational excellence. Duties may be modified or supplemented by the department supervisor based on operational needs. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
0–1 years of customer service experience.
Ability to collect patient payments at the time of service.
Ability to navigate multiple computer systems simultaneously.
Competence with Microsoft Office applications.
Ability to perform the role’s physical demands, with or without reasonable accommodation.

Nice To Haves

Customer service experience in a call center, healthcare, or retail environment.
Knowledge of cosmetic procedures and products.

Responsibilities

Greet patients professionally upon arrival.
Manage patient registration and appointment scheduling while providing a welcoming, efficient customer experience.
Triage and route clinical calls to appropriate departments or personnel.
Help patients complete required forms and paperwork accurately.
Maintain a clean, organized, and inviting work area and lobby.
Identify and escalate patient concerns to appropriate team members or departments.
Meet or exceed departmental productivity benchmarks.
Maintain an understanding of billing processes and practitioners’ medical services.
Enter referral information, manage patient records, and keep medical charts current and accessible.
Maintain consistent attendance and punctuality.
Perform other tasks assigned by the supervisor to support healthcare operations.