Patient Services Representative - Front Desk - Fremont/Milpitas, CA
About The Position
We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join a healthcare team. The role supports patient care and operational efficiency by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. The position requires a proactive, dependable, and detail-oriented individual who can manage multiple tasks in a dynamic healthcare environment and is committed to patient care and operational excellence. The schedule is Monday through Friday, with eight-hour days. The pay range is $23–$26 per hour. Reasonable accommodations may be made for individuals with disabilities. Additional responsibilities may be assigned, or duties modified by the department supervisor, based on operational needs.
Requirements
- High school diploma or equivalent.
- 0–1 years of customer service experience.
- Proficiency in collecting patient payments at the time of service.
- Ability to navigate multiple computer systems simultaneously.
- Competency in Microsoft Office applications.
- Ability to manage multiple tasks in a dynamic healthcare environment.
- Consistent attendance and punctuality.
Nice To Haves
- Customer service experience in a call center, healthcare, or retail environment.
Responsibilities
- Greet patients warmly and professionally upon arrival.
- Manage patient registration and appointment scheduling while providing a welcoming and efficient experience.
- Triage and route clinical calls to appropriate departments or personnel for timely resolution.
- Assist patients with required forms and paperwork, providing guidance to ensure accuracy and completeness.
- Maintain a clean, organized, and inviting work area and lobby.
- Identify and escalate patient concerns to appropriate team members or departments.
- Meet or exceed departmental productivity benchmarks and maintain an understanding of billing processes and practitioners’ medical services.
- Enter referral information, manage patient records, and keep medical charts up to date and accessible.
- Maintain consistent attendance and punctuality.
- Perform other tasks as assigned by the supervisor to support healthcare operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
