Patient Services Representative - Front Desk - Fremont/Milpitas, CA
About The Position
We are seeking a professional, detail-oriented Patient Services Representative for a front desk role supporting multiple healthcare practices and facilities. The role helps ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination, contributing to operational efficiency and a positive patient experience. The position requires a proactive, dependable individual who can manage multiple tasks in a dynamic healthcare environment and is committed to patient care and operational excellence. The schedule is Monday through Friday, with eight-hour days. Pay is $23–$26 per hour. The role involves frequent patient and visitor interaction and computer-based administrative work. Physical demands may include occasionally standing, walking, or sitting for extended periods; handling objects, tools, or controls; reaching; navigating stairs; balancing, stooping, kneeling, bending, crouching, or crawling; and lifting, pushing, pulling, or moving up to 20 pounds. Vision requirements include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made.
Requirements
- High school diploma or equivalent.
- 0–1 years of customer service experience.
- Proficiency in collecting patient payments at the time of service.
- Ability to navigate multiple computer systems simultaneously.
- Competence in Microsoft Office applications.
- Ability to meet the physical and vision demands described for the role, with reasonable accommodations where applicable.
Nice To Haves
- Customer service experience in a call center, healthcare, or retail environment.
Responsibilities
- Greet patients professionally and manage patient registration and appointment scheduling.
- Triage and route clinical calls to the appropriate departments or personnel.
- Assist patients with required forms and paperwork, ensuring they are completed accurately.
- Maintain a clean, organized, and welcoming work area and lobby.
- Identify and escalate patient concerns to appropriate team members or departments.
- Meet or exceed departmental productivity benchmarks while maintaining knowledge of billing processes and practitioner services.
- Enter referral information, manage patient records, and keep medical charts up to date and accessible.
- Maintain consistent attendance and punctuality.
- Perform other tasks as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
