Patient Services Representative: Front Desk (712)

ESPERANZA HEALTH CENTERS • Chicago, IL

11h • $19 - $23 • Onsite

About The Position

The Patient Services Representative is the welcoming first point of contact for patients, visitors, and families at Esperanza Health Centers’ 63rd Street location in Chicago. Working within a Patient-Centered Medical Home model, the representative supports accessible, personalized care by guiding patients through registration, appointments, insurance, and financial options. The role collaborates with clinical staff and care teams to promote smooth clinic operations while protecting patient privacy and handling confidential information appropriately.

Requirements

• Strong interpersonal and customer service skills.
• Reliable attention to detail and organizational precision.
• Comfort working in a fast-paced, team-oriented clinical environment.
• HIPAA familiarity and ability to handle confidential patient data carefully.
• Bilingual in English and Spanish; required.
• At least 1 year of experience in an administrative or front desk role; healthcare experience preferred.
• High school diploma or equivalent required.

Nice To Haves

• Associate degree in healthcare or a related field.
• Experience with the AIDET customer service excellence framework.
• Administrative or front desk experience in a healthcare setting.

Responsibilities

• Greet patients, visitors, and families using the AIDET framework.
• Assist with patient check-in and check-out and ensure required forms are completed accurately.
• Provide information about appointments, services, insurance, and health center policies.
• Protect patient privacy in compliance with HIPAA guidelines.
• Participate in daily huddles to support smooth clinic operations.
• Communicate between patients, clinical staff, and care teams.
• Adjust appointments or workflows as needed to support efficient patient care.
• Register new and returning patients, update demographic information, verify insurance, and document accurately.
• Assess insurance coverage and eligibility.
• Explain sliding fee programs, payment options, and patients’ financial responsibilities.
• Help patients understand and navigate affordable care options.

Benefits

• BCBS Medical PPO plans.
• Ameritas dental and EyeMed vision coverage.
• Tuition reimbursement up to $5,000 per year.
• 10 paid holidays.
• 16 days of paid time off.
• Opportunities for career growth in a supportive, community-focused healthcare setting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED