Front Desk Clerk (Full-Time)

Hilton Grand Vacations•Gordonsville, VA

About The Position

The Front Desk Clerk supports resort operations by providing owners and guests with a positive experience during check-in and check-out and by responding to their requests. The role maintains reservation records, helps resolve unit availability and reservation changes, generates invoices and collects payments, maintains safety deposit boxes, and routes housekeeping and maintenance requests to the appropriate personnel. The clerk also keeps the front desk stocked, prepares arrival packets, shares information about local attractions and resort amenities, and types correspondence and reports for management as needed.

Requirements

Proficient English language and interpersonal skills, with the ability to communicate verbally and in writing.
A courteous, professional attitude and presentation when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multitask and prioritize duties to meet organizational deadlines and demands.
Six months of customer service experience.

Nice To Haves

Front desk or guest services agent experience.
Experience with cash and credit card transactions.
Resort hospitality or related industry experience.

Responsibilities

Make every interaction with owners and guests positive and memorable while checking them in and out and responding to their requests.
Enter information into the computerized reservation system to update and maintain records.
Use the reservation system to resolve unit availability and assist guests with reservations or changes.
Generate invoices and collect money due through the rental program and merchandise sales.
Maintain safety deposit boxes.
Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
Prepare and restock the front desk with supplies, including preparing arrival packets.
Provide information about area attractions and resort amenities.
Type correspondence and reports for management as needed.