Front Desk Supervisor

Auburn Marriott Opelika Resort & Spa at Grand National • Point Clear, AL

20d • Onsite

About The Position

The Front Desk Supervisor leads and inspires front desk associates to provide exceptional guest service and ensure a seamless, memorable stay from check-in through check-out. The role oversees daily front desk operations, responds to guest concerns, and helps maintain high hospitality standards throughout the property. The supervisor also supports associate training and coaching, manages room assignments and reservations, handles guest account and transaction matters, maintains guest privacy and security, and completes daily reporting.

Responsibilities

• Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled and motivated team.
• Greet guests warmly and professionally and maintain a welcoming atmosphere.
• Respond promptly to guest inquiries, concerns, and special requests.
• Verify room blocks, pre-registration, and room assignments; allocate rooms efficiently based on guest preferences, rates, or status, including Marriott Rewards members and groups.
• Oversee daily front desk operations, including check-ins and check-outs, accurate billing, and financial transactions.
• Handle room changes, credit approvals, and adjustments to guest accounts.
• Manage same-day reservations, walk-ins, and future bookings.
• Provide information about hotel services, local attractions, and dining recommendations.
• Oversee proper handling of safety deposit boxes and maintain guest privacy and confidentiality.
• Complete daily Front Desk reports accurately and keep management informed about guest interactions and operational status.
• Resolve guest concerns in a timely and empathetic manner to support guest satisfaction.

Benefits

• Health, dental, and vision coverage, with FSA and HSA choices.
• 401(k) with company match.
• Discounts on hotel stays, dining, golf, and retail across PCH properties and Marriott hotels globally.
• Ongoing training, professional development, and career advancement opportunities within PCH Hotels & Resorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed