Front Desk Jobs

About The Position

Requirements

• Strong communication skills, math skills and computer literacy, including Microsoft Word, Excel and Outlook
• Emotionally, mentally, and physically able to perform job responsibilities
• Participate as a member of a team to establish and maintain high levels of care, respect for, and communication with tenants and staff
• Working cooperatively with other staff members
• Attend training sessions and conferences as required for enhancement of job skills
• Implementing emergency procedures as necessary
• Assisting with other duties as directed

Nice To Haves

• A minimum of two years of experience working with senior adults preferred
• Associate or bachelor’s degree strongly preferred
• English/Spanish Bilingual preferred

Responsibilities

• Assist manager in maintaining active personnel files: Vacation requests, time taken (sick leave, personal days, etc.)
• Assist Manager with staff meetings, tenant / staff complaints and performance evaluations when needed
• Responsible for taking and maintaining minutes of all meetings
• Assist PM in oversight of maintenance staff
• Assist in supervising front desk personnel
• Ensure that 24-hour shifts are covered as per union contract
• Maintain all leave time requests
• Process timesheets and submit them in a timely manner
• Ensure that all supplies including forms are maintained
• Ensure that personnel are cleaning and maintaining front desk area
• Assist Manager with Social Service staff interface
• Coordinate with social service staff on various tenant issues including arrears, housekeeping, disruptive behavior, room maintenance, monthly tenant meetings, etc.
• Ensure the social services department receives copies of all incident reports, tenant lists and management letters to individual residents
• Act as liaison between tenants and staff in building manager’s absence
• Assist Manager with Housing Court Hearings/Trials
• Manage general office functions.
• Establish a 1:1 professional relationship with tenants
• Assist manager in responding to building violations and coordinate with Contractors and Euclid Hall staff to clear violations
• Assist manager with rent collection and arrears pursuit
• Reaching out to Contractors for quotes and estimates
• Maintenance and distribution of all management office lists related to tenants, vendors, staff, and miscellaneous documents
• Preparation and distribution of exterminator list to Front Desk
• Ordering supplies when needed: key blanks, appliance parts, office, cleaning, and maintenance equipment
• Document vendor repair work
• Maintain related contract files
• Document problems encountered, & proposed resolutions
• Monitor vendor files
• Maintain Certificates Book / Log. Must ensure all inspection certificates and equipment inspections are current and have not expired
• Perform move-ins and move-outs, rent changes, activity notes and legal updates in Real Page
• Assist manager with maintaining tenant’s files consisting of Lease, Section 8 and other income certifications, Incident reports, Legal correspondence, Work orders, Maintaining monthly, quarterly, and yearly reports
• Assist manager and Superintendent with the general maintenance function of the premises
• Tenant room inspections
• Daily, weekly, monthly, yearly checklists of maintenance tasks for use by maintenance staff
• Conduct regular inspection of boiler, elevator, fuel storage tanks (If applicable), sprinkler, standpipes, etc.
• Maintaining clear identification of all building systems; for example, plumbing valves, sprinkler standpipes, etc.
• Enforce recycling and garbage regulations
• Ensure the Extermination List is maintained and updated monthly, and Contracts are following contract agreements
• Keep orderly and stock maintenance supplies
• Make bank deposits weekly or as needed
• Distribute employee checks
• Collect all rent checks and money orders from rent deposit box and process
• Request quotes for purchases using authorized vendors
• Inspect deliveries
• Review and process invoices for payment

Benefits

• Medical
• Dental
• Vision
• 403(B) retirement savings
• Flexible Spending Accounts (FSA)
• Life & Disability
• Short-term and Long-term Disability
• Employee Assistance Program (EAP)
• Commuter benefits
• 11-12 paid Federal Holidays
• Accrued Vacation
• Sick Time