Front Desk Receptionist

Serenity Mental Health Centers • Jacksonville, FL

12d

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping create a welcoming and supportive experience. The role includes checking visitors in, answering calls, updating visitor information, assisting with forms, responding to general questions, and maintaining a clean, calm front area. The receptionist uses scheduling software and office technology and contributes to a collaborative team by helping wherever needed. Specialized industry experience is not required; training will be provided.

Requirements

• At least 1 year of experience in fast-paced, service-oriented roles.
• High School Diploma or GED.
• Ability to multitask and stay organized in a busy environment.
• Comfort using digital tools such as email, scheduling systems, and databases.
• Calm energy, attention to detail, and a strong team spirit.
• A strong sense of privacy and confidentiality, or willingness to learn.
• Successful criminal background check and drug screening upon hire.

Responsibilities

• Greet visitors and guests warmly and professionally.
• Update and verify visitor information with every interaction.
• Assist visitors with forms and answer general questions.
• Build rapport with visitors by remembering their names, stories, and preferences.
• Maintain a clean, calm, and welcoming front area.
• Use scheduling software and office technology efficiently.
• Help the team wherever needed.
• Answer calls and support visitor check-in.
• Protect private and confidential information.

Benefits

• 10 paid time off days, increasing to 15 after the first year.
• 10 paid holidays.
• Health, dental, and vision coverage; the company covers 90%.
• 401k plan.
• Rewards for referring people to the team.
• Career paths and skill-building opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED