Front Desk Jobs

About The Position

Requirements

• High school graduate or equivalent.
• Customer service and data entry experience preferred.
• Excellent communication and public relations skills.
• Well organized and attentive to detail.
• Willingness to assist others.
• Strong typing abilities and proficiency with PC, calculator, and office equipment.

Responsibilities

• Receive and process reservations via phone, fax, and mail.
• Enter reservations into the computer system and provide additional information.
• Verify pricing, discounts, and billing information, and notify customers of room features and availability.
• Maintain reservation files and resolve related problems.
• Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.
• Check in and out guests efficiently.
• Process customer payments and post applicable charges.
• Inform customers of credit holds and conduct customer surveys.
• Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
• Keep customers informed of company policies, procedures, and account statuses.
• Maintain the company’s professional reputation by providing superior customer service.
• Assist and support area personnel as needed.
• Coordinate with the Accounting Department regarding customer credit status.
• Keep management informed of area activities and significant problems.
• Effective working relations with company personnel.
• Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.
• Perform any other tasks/duties as assigned by the manager/ supervisor.

Benefits

• Employee assistance program
• Employee hotel room discount
• Paid training
• Professional development assistance