Security and Front Desk Customer Svc Rep

CareOregon•Portland, OR

11d•$23 - $28•Onsite

About The Position

The Security and Front Desk Customer Service Representative is the initial in-person contact for CareOregon employees, members, and visitors. The role provides reception and general information, directs visitors, contractors, and deliveries, and conducts initial security assessments of people and objects entering CareOregon facilities. The representative may attempt de-escalation and contact law enforcement when necessary. Other duties include alarm monitoring, incident response, access control, routine security services, and basic first aid. This is an onsite position at CareOregon’s downtown Portland corporate office, working four 10-hour shifts during business hours, Monday through Friday between 7:00 AM and 6:00 PM. The estimated hiring range is $23.28–$28.45, with a 5% annual SIP bonus target. Priority will be given to candidates residing in Oregon and Southwest Washington. Occasional travel outside the workplace may be required or optional. Employment is contingent on satisfactory completion of a pre-employment background check, immunization review, and drug screen, including THC/Marijuana. CareOregon is a federal contractor and must comply with federal laws.

Requirements

At least 1 year of experience in customer service roles.
At least 6 months of experience in physical security service roles, such as Security Officer or Unarmed Security Guard.
Oregon DPSST unarmed security professional certification, or qualification for a DPSST Temporary Work Permit at the time of hire.
If hired under a DPSST Temporary Work Permit, obtain Oregon DPSST unarmed security professional certification within 120 days of the permit issue date.
First Aid and CPR certification upon hire or within 90 days of hire.
At least 18 years of age for private security staff.
Familiarity with the Incident Command System.
Ability to make rapid assessments of escalating situations.
Ability to communicate complex issues clearly, provide concise information and directions, educate others, and follow instructions.
Ability to work in a fast-paced environment, manage multiple tasks, and meet deadlines.
Excellent communication and customer service skills, including professional, patient, and courteous interactions in person and over the phone.
Strong active-listening, problem-solving, organizational, and written communication skills; attention to detail and accuracy; and effective time management.
Ability to use Microsoft Word, Outlook, Excel, and SharePoint.
Ability to use cloud-based access control software, an online Call Tracking system, and a cloud-based visitor management system.
Ability to learn and use new software and technology.
Ability to use a two-way radio for routine security checks, drills, and emergencies.
Ability to work with a team, share best practices, contribute to departmental improvements, and commit to improving quality and productivity.
Ability to adhere to a set schedule and demonstrate excellent attendance.
Ability to work effectively with diverse individuals and groups; collaborate and plan with coworkers and others; and show initiative and motivation.
Ability to learn, focus, understand, and evaluate information and determine appropriate actions.
Ability to accept direction and feedback and tolerate and manage stress.
Ability to see, read, hear, and speak clearly for at least 6 hours per day.
Ability to stand, walk, sit, and perform repetitive finger and wrist movements for at least 3–6 hours per day.
Ability to push, pull, climb stairs, bend, and pinch small objects for at least 3 hours per day.

Nice To Haves

More than 1 year of experience in physical security service roles.
Customer service experience in a health care, call center, claims, or hospitality environment.

Responsibilities

Greet and direct members, contractors, and visitors at CareOregon facilities.
Provide initial security screening of people entering CareOregon facilities.
Understand local and state laws related to physical security and unauthorized individuals.
Maintain situational and community awareness for potential threats or risks to employees, members, visitors, and property.
Maintain and monitor facility access control, including employee access badges.
Treat customers with honesty, courtesy, dignity, and respect, and maintain confidentiality as appropriate.
Provide professional, timely, and competent customer service; escort visitors as needed.
Monitor CCTV and alarms, conduct building rounds, and perform routine security services.
Respond to and investigate security incidents as needed, escalating to law enforcement when necessary.
Create clear and concise incident reports.
Assess emergency scenes and provide basic first aid as needed.
Support internal employee parking garage administration.
Support work in other departments, including Mail Room, Facilities, Safety, and Disaster Preparedness.
Support the High Rise Building Evacuation Team during drills and emergencies as needed.
Identify and report building issues to provide proactive, value-added service.
Meet or exceed department and company standards and expectations, including quality, production, and attendance.
Provide notary services depending on office location.

Benefits

Competitive pay and bonus opportunity.
Medical, dental, vision, life, AD&D, and disability insurance.
Health savings account and flexible spending accounts.
Lifestyle spending account.
Employee assistance program and wellness program.
Employee discounts and supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, and 529 College Savings.
Retirement plan with employer contributions.
PTO and Paid State Sick Time for benefits-eligible employees, accrued based on hours worked or scheduled hours and primary work state.
Paid holidays, volunteer time, jury duty, bereavement leave, and other leave depending on eligibility.
401(k) contributions, Paid State Sick Time, wellness benefits, employee assistance program benefits, and other perks for non-benefits-eligible employees.