Customer Svc Rep, Sr

Performance Food Group•Valdosta, GA

14h

About The Position

The Senior Customer Service Representative assists customers with order entries and company inquiries, working to keep customers satisfied and accommodate their needs. The role handles more complex customer problems and varied situations where standard procedures exist, answering questions and resolving customer service and sales issues using extensive customer service, sales, and company-specific knowledge. The representative may train new customer service representatives and communicates professionally with customers, vendors, and coworkers to provide accurate, timely answers. They also function as a team member within the department and organization and perform other assigned duties to serve the company. This position provides customer service to buyers across the OPCOs, places orders with vendors, and checks pricing for updates, bids, and promotions. It verifies pricing, item descriptions, purchase order numbers, and pickup locations after vendor order confirmations are received, and communicates product release numbers to inbound logistics managers. Performance Foodservice serves a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries.

Requirements

High school diploma or equivalent.
1–2 years of customer service, call center, and/or related experience.

Nice To Haves

2–4 years of customer service, call center, and/or related experience within the foodservice industry.
High school diploma/GED or equivalent experience.

Responsibilities

Assist customers with order entries and inquiries about the company.
Keep customers satisfied and accommodate their needs as much as possible.
Resolve complex customer problems and customer service or sales issues.
Communicate professionally with customers, vendors, and coworkers, answering questions accurately and promptly.
Provide customer service to buyers in each of the OPCOs.
Place orders with vendors.
Check updated pricing, bid prices, and special promotional pricing.
Verify pricing, item descriptions, purchase order numbers, and pickup locations after receiving vendor order confirmations.
Communicate product release numbers to inbound logistics managers.
May train new customer service representatives.
Perform other assigned duties to serve the company.