Customer Svc Rep, Sr

PFG | Performance Good Group

About The Position

The Senior Customer Service Representative assists customers with order entry and company-related inquiries, works to maintain customer satisfaction, and accommodates customer needs. The role resolves more complex customer problems and handles varied situations where standard processes exist. It answers questions and resolves customer service and sales issues using extensive customer service, sales, and company-specific knowledge. The representative may train new customer service representatives and communicates professionally with customers, vendors, and coworkers to ensure questions are answered accurately and promptly. The position also performs assigned duties in support of the department and organization.

Requirements

High school diploma or equivalent.
1–2 years of customer service, call center, and/or related experience.

Nice To Haves

High school diploma/GED or equivalent experience.
2–4 years of customer service, call center, and/or related experience within the foodservice industry.

Responsibilities

Provide customer service to buyers in each of the OPCOs.
Place orders with vendors.
Check for correct and updated pricing, bid prices, and special promotional pricing.
Verify pricing, item descriptions, purchase order numbers, and pickup locations after receiving vendor order confirmations.
Communicate product release numbers to inbound logistics managers.
Assist customers with order entry and company-related inquiries, maintaining satisfaction and accommodating their needs.
Resolve complex customer service and sales issues using customer service, sales, and company-specific knowledge.
May train new customer service representatives.
Communicate professionally with customers, vendors, and coworkers and answer questions accurately and promptly.
Perform other assigned duties to support the department and organization.