Customer Svc Rep

Community Health Systems•Clinton, TN

About The Position

The Customer Service Representative handles customer inquiries and resolves issues while providing a positive service experience across phone, email, chat, written correspondence, and in-person interactions. The role requires professionalism, strong problem-solving skills, and attention to detail to resolve customer concerns promptly and maintain service standards. The representative also maintains accurate customer records and case documentation, collaborates with internal departments on complex issues, and follows up to support customer satisfaction.

Requirements

1–2 years of experience in customer service, a call center, or administrative support.
Strong verbal and written communication skills.
Ability to handle high call volumes and multitask across customer service platforms.
Strong problem-solving skills and ability to resolve customer concerns efficiently and effectively.
Proficiency in customer service software, CRM systems, and Microsoft Office applications.
Ability to remain calm and professional in high-stress situations and de-escalate customer concerns.
Strong attention to detail in data entry, documentation, and customer interactions.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Associate degree or coursework in Business, Communications, or a related field.
Working knowledge of Google Suite, ServiceNow or a similar ticketing platform, and soft phone software.
Willingness to learn an enterprise-wide ERP system such as Oracle or a similar platform.

Responsibilities

Respond to customer inquiries through phone, email, live chat, and written correspondence in a courteous and professional manner.
Handle inbound calls from internal and external customers, create service cases, and accurately document interactions.
Listen actively and demonstrate empathy to understand customer concerns and provide appropriate resolutions.
Research and resolve customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
Update and maintain customer records and case notes, documenting issues and resolutions completely.
Collaborate with internal departments to escalate and resolve complex issues.
Provide appropriate solutions and alternatives within service timeframes and follow up to confirm resolution and customer satisfaction.
Meet and maintain productivity and service quality standards.
Maintain regular and reliable attendance and comply with all policies and standards.
Perform other duties as assigned.