Customer Svc Rep I

Heidelberg Materials • Harleyville, SC

2d • Onsite

About The Position

Serve as the primary point of contact for hazardous waste customers, providing timely and professional support. Coordinate customer orders, service requests, scheduling, and documentation to ensure regulatory compliance. Partner with operations, transportation, and sales teams to deliver exceptional customer experiences. Resolve customer inquiries and issues efficiently while maintaining accurate records and communications. Monitor customer accounts and identify opportunities to improve service quality and operational effectiveness.

The position is based in a collaborative office environment supporting hazardous waste operations and customer service activities. It involves frequent interaction with customers, drivers, operations personnel, and sales teams, in a fast-paced setting requiring attention to detail, organization, and responsiveness.

Requirements

• Strong customer service skills and the ability to build positive relationships and communicate effectively.
• Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
• Working knowledge of regulatory, compliance, and documentation requirements related to hazardous waste services.
• Problem-solving mindset and ability to analyze information and identify practical solutions.
• Proficiency in Microsoft Excel, including maintaining tracking spreadsheets, organizing data, and supporting forecasting and reporting activities.

Responsibilities

• Serve as the primary point of contact for hazardous waste customers and provide timely, professional support.
• Coordinate customer orders, service requests, scheduling, and documentation to ensure regulatory compliance.
• Partner with operations, transportation, and sales teams to deliver exceptional customer experiences.
• Resolve customer inquiries and issues efficiently while maintaining accurate records and communications.
• Monitor customer accounts and identify opportunities to improve service quality and operational effectiveness.

Benefits

• Competitive base salary of $20.49–$24.08 per hour ($42,620–$50,080 annually).
• 401(k) retirement savings plan with automatic company contribution and matching contributions.
• Medical, dental, vision, and prescription drug benefits.
• Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA).
• AD&D, short- and long-term disability coverage, and basic life insurance.
• Paid bonding leave.
• 15 days of paid vacation.
• 40 hours of paid sick leave.
• 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed