Customer Svc Rep 1 - Open Records
About The Position
The Customer Svc Rep 1 works under direct supervision to serve the general public and internal and external customers, providing information and services that meet customer expectations. The role processes, organizes, stores, and retrieves documents and records; coordinates records transfers and maintenance with the Georgia Archives; and monitors compliance with the GBI Records Retention Schedule, including required records destruction. The position processes Open Records requests in accordance with the Georgia Open Records Act and requires basic computer skills, including Microsoft Office, and strong telephone and in-person customer service skills. This is a sensitive government position. Employment is contingent on successfully completing a GBI background investigation, including criminal, credit, and driver’s history checks, a polygraph examination, fingerprinting, and drug screening. The position may occasionally require travel and operation of a state vehicle. A valid Georgia driver’s license is required. The employee works in an office setting with shared space and must be able to work as part of a team.
Requirements
- High school diploma or GED.
- One year of experience communicating information in a customer service setting.
- Basic computer skills, including Microsoft Office.
- Excellent telephone and in-person customer service skills.
- Valid Georgia driver’s license.
- Ability to work as part of a team in a shared office setting.
- Successful completion of a GBI background investigation, including criminal, credit, and driver’s history checks, polygraph examination, fingerprinting, and drug screening.
- Ability to meet the physical requirements of sitting for long periods and occasionally standing, walking, reaching, stooping, kneeling, and lifting boxes up to 25 pounds.
Nice To Haves
- Experience processing open records.
- Experience working in a legal setting.
Responsibilities
- Process Open Records requests in accordance with the Georgia Open Records Act.
- Communicate with the general public and internal and external customers, providing information and services to meet customer expectations.
- Process, organize, store, and retrieve documents and records.
- Coordinate the transfer and maintenance of records in the Georgia Archives.
- Monitor compliance with the GBI Records Retention Schedule and ensure required records destruction in accordance with the schedule.
- Provide customer service by telephone and in person.
- Occasionally travel and operate a state vehicle, as required.
Benefits
- Robust benefits package designed for every stage of your career.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
