Burke - Sr Customer Svc Rep

Hormel Foods Family of Companies•Nevada, IA

5d•$19 - $27

About The Position

The Senior Customer Service Representative acts as a liaison between Burke Corporation and its customers, sales representatives, and brokers. The role leads assigned projects and provides backup support to the Customer Service Supervisor. It handles customer service issues, order entry, sales support, and pricelist support while coordinating with internal departments and external distribution centers to meet customer needs. The position also involves working with confidential information and trade secrets and protecting the company’s rights and ownership of that information.

Requirements

Proficiency with Excel and Word.
Problem-solving skills and the ability to communicate effectively by phone and in person.
Self-motivation, courtesy, tact, cooperation, inquisitiveness, and the ability to work efficiently and accurately.
Ability to handle stressful situations and interact appropriately with different personalities.
Ability to manage multiple open issues effectively and accurately.

Nice To Haves

AS 400 experience.
Two or more years of customer service and telephone experience.

Responsibilities

Notify customers about order issues and help resolve them.
Receive and initiate customer complaints.
Initiate tracking of missing or delayed shipments.
Present new product ideas and use product knowledge to answer questions and recommend current products.
Assist with planning and implementation of new systems, policies, and procedures.
Reconcile customer needs with schedules and back up the Supervisor when problems arise.
Ensure claims are filed for customers or freight lines.
Coordinate certificates of insurance and letters of guarantee for customers.
Monitor MTO items closely.
Process product orders received by mail, fax, or telephone from customers or company employees.
Edit orders for price and accuracy.
Confirm prices, shipping dates, anticipated delays, and other needed information with customers by email or telephone.
Work with the shipping department to meet specified delivery dates.
Work with scheduling to ensure products are scheduled.
Run reports for freight charges and pricing.
Work with deployment and outside distribution centers to ensure customers receive products.
Coordinate samples and information with sales representatives.
Act as an in-house liaison for sales representatives and brokers.
Protect the company’s rights in and ownership of confidential information and trade secrets.
Perform other duties as assigned and contribute to workplace harmony.