Rep, Custmr Svc Sr

Honda Federal Credit Union • Marysville, OH

5d • Hybrid

About The Position

The Operations Support Associate supports operational accuracy, compliance, and risk mitigation at Honda Federal Credit Union by auditing and reviewing membership, loan, IRA, and account maintenance activities. The role ensures adherence to regulatory requirements, internal policies, and quality standards by identifying, tracking, and reporting audit findings and exceptions.

The position also manages title perfection and lien releases for consumer collateral loans, completes branch and operational reporting, and processes online memberships and address change requests. Ongoing quality control and operational support help maintain the integrity, efficiency, and compliance of credit union operations.

Requirements

• High school diploma.
• 2–3 years of experience in a financial services environment.
• Attention to detail.
• Strong verbal and written communication skills.
• Regulatory knowledge related to account opening and lending.

Responsibilities

• Audit new and closed memberships, loans, dormant accounts, supervisor overrides, and IRA transactions and documentation for quality and compliance.
• Identify, track, and report audit findings, errors, and exceptions.
• Perfect liens on consumer collateral loan titles within 60 days of loan closing and release liens after loans are paid off.
• Complete assigned branch and operational reports within required timelines, including FM sensitive, Audrey/Liberty Check orders, Loan Pledge, Mismatch Ownership, Loans not paying, payroll exceptions, closed checking verification, and CD reports.
• Process online memberships and follow up as needed.
• Process online address change requests.

Benefits

• Competitive base salary, with pay based on factors including geographic location and work experience.
• Paid overtime.
• Regional bonus when applicable.
• Medical, dental, vision, and prescription benefit plans.
• Paid time off, including vacation, holidays, and shutdown.
• Company-paid short-term and long-term disability.
• 401(k) plan with company match and additional contribution.
• Relocation assistance, if eligible.
• Advancement opportunities and career mobility.
• Education reimbursement for continued learning.
• Training and development programs.
• Tuition assistance and student loan repayment.
• Lifestyle account.
• Childcare reimbursement account.
• Elder care support.
• Wellbeing program.
• Community service and engagement programs.
• Product programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED