Customer Svc Rep

PFG | Performance Good Group

2d

About The Position

The Customer Svc Rep assists customers with order entry and inquiries about the company, working to keep customers satisfied and accommodate their needs. The role resolves customer problems in situations where standard procedures exist and communicates professionally with customers, vendors, and coworkers to ensure questions are answered accurately and promptly. The representative works as a member of the department and organization and performs other duties as assigned.

Requirements

• High school diploma/GED or equivalent.
• 6–12 months of customer service, call center, and/or related experience.

Nice To Haves

• High school diploma/GED or equivalent experience.
• 1–2 years of customer service, call center, and/or related experience within the foodservice industry.

Responsibilities

• Input customer orders.
• Input customer credits.
• Enter order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems.
• Contact vendors and request samples for customers.
• Provide informative and professional assistance to the public, customers, vendors, and coworkers.
• Perform administrative tasks, including checking faxes and mail daily and writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Perform other related duties as assigned.

Benefits

• Competitive pay and benefits.
• Day 1 Health & Wellness Benefits.
• Employee Stock Purchase Plan.
• 401(k) employer matching.
• Education assistance.
• Paid time off.
• Growth opportunities.
• Safe and inclusive working environment.
• Culture of rewards, recognition, and respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED