Customer Svc Rep

PFG | Performance Good Group•Indianapolis, IN

About The Position

The Customer Service Representative assists customers with order entry and inquiries about the company, working to keep customers satisfied and accommodate their needs. The role resolves customer problems in situations where standard procedures exist and communicates professionally with customers, vendors, and coworkers to ensure questions are answered accurately and promptly. The representative works as a team member within the department and organization and performs other duties as assigned. The position includes entering customer orders, credits, order details, and invoicing information; assisting customers with orders and problems; contacting vendors to request customer samples; and providing informative, professional assistance to the public, customers, vendors, and coworkers. Administrative duties include checking faxes and mail daily and preparing sample requests and special orders when needed. The employee attends training and Customer Service meetings. The company describes its offering as including competitive pay and benefits, Day 1 Health & Wellness Benefits, an Employee Stock Purchase Plan, 401(k) employer matching, education assistance, paid time off, growth opportunities, and a safe, inclusive working environment with a culture of rewards, recognition, and respect.

Requirements

High school diploma/GED or equivalent.
6–12 months of customer service, call center, and/or related experience.

Nice To Haves

High school diploma/GED or equivalent experience.
1–2 years of customer service, call center, and/or related experience within the foodservice industry.

Responsibilities

Input customer orders.
Input customer credits.
Enter order and invoicing information accurately and in a timely manner.
Assist customers with orders and problems.
Contact vendors and request samples for customers.
Provide informative and professional assistance to the public, customers, vendors, and coworkers.
Check faxes and mail daily.
Write sample requests and special orders when necessary.
Attend training and Customer Service meetings.
Perform other related duties as assigned.