Front Desk Agent
About The Position
Lodging Dynamics Hospitality Group is a national hospitality management company that has served the hospitality industry for over 30 years and operates hotels across many states and brands, including Marriott and Hilton. Its mission is “Make Money and Do Good,” focused on elevating human dignity through exceptional services and opportunities for employees, guests, and investors. The Front Desk Agent books guest reservations or coordinates with a reservation center, registers and assigns rooms to guests, and supports group check-ins, check-outs, and VIP arrivals. The agent handles confidential guest information with integrity, answers and routes calls, and accurately records guest messages. They respond promptly and courteously to guest requests and complaints, resolve minor issues, follow up on guest satisfaction, and notify a supervisor about major problems or disturbances. The role also uses up-selling techniques to maximize room rates. In the first few months, the employee will learn about the hotel and its amenities, assist the front desk team, and contribute to the overall guest experience by providing strong guest service. Employment is contingent on successful completion of a background check, conducted in accordance with applicable law. The company is an equal opportunity employer.
Requirements
- High school diploma, or 1–3 months of related experience, or an equivalent combination of education and experience.
- Good understanding of hospitality industry procedures and practices.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Ability to provide exceptional customer service.
- Good leadership and training abilities.
- Successful completion of a background check is required for employment.
Responsibilities
- Book guest reservations and/or coordinate with the reservation center.
- Register guests promptly and courteously, using up-selling techniques to maximize room rates.
- Prepare for group check-ins, check-outs, and VIP arrivals.
- Greet guests and assign rooms.
- Handle confidential information, including guest records, with a high degree of integrity.
- Answer and route calls as appropriate, and take guest messages accurately.
- Resolve minor guest complaints to the customer's satisfaction and inform a supervisor of major problems, complaints, disturbances, or unhappy guests.
- Respond quickly and in a friendly manner to guest requests or complaints, take appropriate action, and follow up to ensure guest satisfaction.
- Learn about hotel amenities and assist the front desk team in providing guest service.
Benefits
- People-first culture.
- Travel discounts at hotel partners and franchises.
- Paid time off.
- Participation in the company Wellness program.
- Health, dental, and vision benefits.
- 401(k).
- Other supplemental benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
