Front Desk Receptionist

RePublic Schools • Nashville, TN

12d • Onsite

About The Position

RePublic Schools is hiring a full-time Front Desk Receptionist for the 2026–2027 school year at one of its Nashville middle schools, Nashville Prep or Liberty Collegiate Academy. RePublic Schools serves more than 3,300 scholars across seven schools in Jackson, Mississippi, and Nashville, Tennessee, and is dedicated to reimagining public education in the South while building inclusive, supportive school communities.

The Front Desk Receptionist reports to the School Operations Manager (SOM) and is responsible for the daily operation of the front office, attendance processes, enrollment paperwork, and scholar records. The role supports teachers and staff by helping school operations run smoothly and providing a welcoming, organized point of contact for families, visitors, and scholars. The ideal candidate believes all students can achieve at a high level and is warm, professional, patient, dependable, organized, calm under pressure, and receptive to feedback.

Requirements

• High school diploma or equivalent.
• At least one year of customer service or office experience, preferably in a school setting.
• Strong customer service, organizational, and data entry skills.

Nice To Haves

• Bachelor's degree.
• Bilingual in Spanish and English.
• Familiarity or proficiency with Microsoft Office and Google Suite.
• Experience with a student information system.

Responsibilities

• Open the front office each day and prepare it for visitors.
• Greet families, visitors, and scholars at the front desk.
• Answer and screen the main phone line, take messages, and route them appropriately.
• Monitor and respond to the main school inbox within one business day.
• Sign visitors in and out using the visitor management system and issue badges.
• Route family questions and concerns to the appropriate staff member and log follow-up.
• Manage the front office calendar, including tours, family meetings, and visitor appointments.
• Keep the lobby, front desk, and family-facing displays clean and current.
• Provide bilingual family support and translation.
• Enter daily attendance codes and corrections in the student information system using teacher and front desk records.
• Process tardy arrivals and issue tardy passes.
• Process early dismissals, verify authorized pickups, and record dismissals in the student information system.
• Call families about daily absences and log contact notes.
• Collect and file absence documentation, including doctor and parent notes.
• Send the daily attendance summary to the School Operations Manager and school team.
• Answer walk-in and phone questions about enrollment.
• Greet and check in families for tours, open houses, and enrollment events.
• Help families complete enrollment and re-enrollment paperwork.
• Collect and verify enrollment documents, including proof of residence, birth certificates, and immunization records.
• Enter new scholar demographic data in the student information system.
• Make follow-up calls to prospective families and leads assigned by the School Operations Manager.
• Distribute, collect, and track permission slips, handbook receipts, and other forms.
• File documents in cumulative folders and keep records organized.
• Request incoming student records from prior schools and fulfill outgoing records requests for withdrawing scholars.
• Update family contact and emergency contact information in the student information system.
• Call families about sick scholars and coordinate pickups.
• Provide basic first aid and log front office health visits.
• Track immunization records and flag missing documentation to the School Operations Manager.
• Draft and send routine family reminders and newsletters as directed by the School Operations Manager.
• Post approved updates to family messaging platforms.
• Support the School Operations Manager with testing readiness.
• Receive, log, and distribute mail and deliveries.
• Make copies for teachers and manage the copy request queue.
• Stock front office and staff workroom supplies and submit supply requests to the School Operations Manager.
• Manage lost and found and the uniform closet.
• Provide other school support as assigned by the School Operations Manager.

Benefits

• Employees may participate in the TCRS retirement plan in Nashville or the Principal retirement plan in Jackson.
• 10 days of paid time off in addition to network closures, including 8 personal leave days and 2 mental health days.
• Paid medical leave for maternity or paternity leave, based on length of service: up to 4 weeks at 100% pay for employees with less than one year of service; up to 9 weeks at 100% pay plus an additional 3 weeks at 40% pay for employees with more than one year of service.
• $10,000 in employer-paid life insurance at 100% coverage.
• Term life and disability insurance, with premiums fully covered by RePublic Schools.
• Carrot Fertility benefits, with premiums fully covered by RePublic Schools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED