Front Desk Agent

Pyramid Global Hospitality

11d•Onsite

About The Position

Pyramid Global Hospitality is hiring a Front Desk Agent at Arlo Wynwood in Miami. The role creates a welcoming first impression, checks in and registers guests, and provides information about hotel amenities and the local area. The agent delivers engaging customer service, helps resolve guest concerns, promotes hotel programs, and supports hotel operations by communicating with staff and assisting other departments as needed.

Requirements

High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Create a memorable first impression and help guests discover their experience at the hotel.
Provide exceptional, engaging customer service and take a sincere interest in guests.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate guest information.
Resolve guest problems and provide service recovery when needed.
Promote and sell special hotel programs.
Interact professionally with hotel staff and provide other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.