Front Desk Supervisor

The Jefferson Hotel • Richmond, VA

12d • $17 - $18 • Onsite

About The Position

The Jefferson Hotel is seeking an experienced, guest-focused Front Desk Supervisor to support daily Front Office operations and guide the Front Desk team. This hands-on leadership role helps deliver a seamless, personalized guest experience while maintaining the gracious service and professionalism associated with the hotel. The supervisor leads by example, supports team members, and helps ensure efficient operations and consistent service.

Requirements

• Previous experience in a hotel Front Office or guest service role.
• Ability to guide, support, and motivate team members while maintaining high service standards.
• Strong verbal and written communication skills and ability to collaborate across departments.
• Maintain a neat, well-groomed, polished appearance consistent with hotel standards.
• Ability to stand for the duration of a shift and perform light physical tasks as needed.
• Strong organizational, problem-solving, and multitasking skills.
• Ability to remain calm, professional, and effective in a fast-paced environment.
• Proficiency with computer systems and hotel operating systems.
• Ability to handle guest information and concerns with discretion.
• Dependable, flexible, and willing to support the team as operational needs arise.
• Available to work any day of the week, including weekends and holidays, and any shift between 7:00 AM and 11:00 PM.

Nice To Haves

• Supervisory experience.
• Infor POS experience.

Responsibilities

• Supervise and support day-to-day Front Office functions, ensuring efficient operations and consistent service delivery.
• Oversee Front Desk team members and assist with guest arrivals, departures, and daily service needs.
• Perform front desk duties, including check-in and check-out, guest services, cash handling, and coordinating hotel or dining reservations.
• Maintain accurate records, reports, and shift documentation in accordance with hotel procedures.
• Welcome and assist guests with warmth, professionalism, and efficiency.
• Anticipate guest needs and take initiative to improve the guest experience.
• Address guest concerns and complaints with discretion, empathy, and sound judgment, seeking timely and satisfactory resolutions.
• Communicate guest information—including VIP arrivals, amenities, room needs, and special requests—to appropriate departments.
• Assist with training, coaching, and developing Front Desk team members.
• Promote teamwork, accountability, and adherence to hotel service standards by leading by example.
• Maintain clear communication with Front Office leadership and other departments to support seamless hotel operations.

Benefits

• Employee meals.
• Parking provided.
• Uniforms provided.
• Opportunities for growth and development.
• Supportive and professional work environment.
• Workplace culture centered on respect, teamwork, and service excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed