101003 - Front Desk Clerk
About The Position
Hotel Valencia is seeking a dedicated and professional On-Call Front Desk Agent to serve as the first point of contact for guests and provide a welcoming, seamless experience from check-in through check-out. The role supports hotel needs during peak periods, holidays, and staff absences, with a flexible on-call schedule. Duties include guest registration, reservations, concierge requests, guest account maintenance, and delivering a high level of customer service. The position requires flexibility to work rotating shifts, including weekends and holidays. Listed shifts are 6:00 AM–2:30 PM, 7:00 AM–3:30 PM, 10:00 AM–6:30 PM, and 2:00 PM–10:30 PM. Work is primarily indoors, with some exposure to outdoor conditions, and involves prolonged standing and walking as well as frequent bending, reaching, lifting, and carrying items up to 20 pounds.
Requirements
- Strong communication skills and the ability to communicate clearly and professionally with guests and team members.
- Friendly, approachable customer-service mindset and eagerness to provide excellent service.
- Ability to identify and resolve guest or operational issues quickly.
- Ability to multitask and manage time in a fast-paced environment.
- Basic computer skills and comfort using hotel systems, email, and front desk software.
- Attention to detail when processing payments, reviewing guest accounts, and completing administrative tasks.
- Ability to work collaboratively with colleagues across departments.
- Professional demeanor and appearance, including proper uniform and name tag.
- Reliability and flexibility to work a rotating schedule, including weekends and holidays, based on business needs.
Nice To Haves
- Previous experience in hospitality, customer service, or front desk operations.
- Familiarity with hotel reservation systems (PMS), phone systems (PBX), and other front desk technology.
- Knowledge of hotel services, promotional programs, and local attractions.
- Ability to remain calm and efficient under pressure.
Responsibilities
- Welcome and check in guests, providing efficient and accurate service.
- Handle guest check-outs, payments, and folio reviews professionally.
- Manage reservations and respond to guest inquiries and special requests.
- Provide concierge services, including local information and recommendations.
- Monitor guest satisfaction and follow up on requests.
- Perform bucket checks and monitor room availability.
- Close shifts with proper documentation and financial balancing.
- Process guest charges and distribute billing reports to relevant departments.
- Operate front desk systems such as PMS, POS, and PBX, and troubleshoot issues as needed.
- Coordinate with departments such as housekeeping, sales, and maintenance.
Benefits
- Paid Community Service Days
- Eligibility for select insurance benefits, based on hours worked and duration of service
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
