101003 - Front Desk Clerk

Hotel Valencia Corp•San Jose, CA

About The Position

Hotel Valencia is seeking an on-call Front Desk Agent to serve as the first point of contact for guests and provide a welcoming, seamless experience from check-in through check-out. The role handles guest registrations, reservations, concierge requests, payments, and guest accounts while supporting the hotel during peak periods, holidays, and staff absences. The schedule is flexible and on-call, with rotating shifts that may include 6:00 AM–2:30 PM, 7:00 AM–3:30 PM, 10:00 AM–6:30 PM, and 2:00 PM–10:30 PM. Weekend and holiday availability is required. The position is primarily indoors, with some exposure to outdoor conditions. It involves prolonged standing and walking, as well as frequent bending, reaching, lifting, and carrying items weighing up to 20 pounds. On-call staff receive a competitive hourly rate, paid Community Service Days, and eligibility for select insurance benefits based on hours worked and duration of service.

Requirements

Strong communication skills with guests and team members.
A friendly, approachable customer-service mindset.
Problem-solving ability to identify and resolve guest or operational issues quickly.
Ability to multitask and manage time in a fast-paced environment.
Basic computer skills and comfort using hotel systems, email, and front desk software.
Attention to detail when processing payments, reviewing guest accounts, and completing administrative tasks.
Ability to work well with colleagues across departments.
Professional demeanor and appearance, including wearing the proper uniform and name tag.
Reliability and flexibility to work a rotating schedule, including weekends and holidays, based on business needs.

Nice To Haves

Previous experience in hospitality, customer service, or front desk operations.
Familiarity with hotel reservation systems (PMS), phone systems (PBX), and other front desk technology.
Knowledge of hotel services, promotional programs, and local attractions.
Ability to remain calm and efficient under pressure.

Responsibilities

Welcome guests and complete check-ins efficiently and accurately.
Handle check-outs, payments, and folio reviews professionally.
Manage reservations and respond to guest inquiries and special requests.
Provide concierge services, including local information and recommendations.
Monitor guest satisfaction and follow up on requests.
Perform bucket checks and monitor room availability.
Close shifts with appropriate documentation and financial balancing.
Process guest charges and distribute billing reports to relevant departments.
Operate front desk systems, including PMS, POS, and PBX, and troubleshoot issues as needed.
Coordinate with departments such as housekeeping, sales, and maintenance.