PM Front Desk Supervisor Moxy Downtown Atlanta

MOXY ATLANTA DOWNTOWN•Atlanta, GA

4d•Onsite

About The Position

The Front Desk Supervisor oversees day-to-day Front Office operations, including personnel, budget performance, and financial controls. The role requires a physical presence at the hotel and is not suitable for telecommuting or remote work. The supervisor maintains a professional, cohesive team; supports guest service and hotel operations; and may work any day or shift, including weekends. Possible advancement positions include Assistant General Manager, General Manager, and Guest Service Manager.

Requirements

At least one year of experience supervising at least three associates.
Two years of experience in the service industry.
High school diploma or equivalent.
Fosse experience.
Honesty and trustworthiness, and the ability to pass appropriate security clearances.
Knowledge of supervisory practices, including training, appraising, documenting, and motivating associates.
Knowledge of local shopping, dining, entertainment, and travel directions to assist guests.
Knowledge of daily hotel operations, including events, bulletin boards, changes, procedures, and events.
Knowledge of the property, staff, services, operating hours, room types and locations, rates, and discounts.
Knowledge of the Frequent Stay Program.
Knowledge of reservation procedures, including cancellations and walking guests.
Ability to train and develop associates through meetings, logs, and other methods.
Ability to monitor and document positive and negative associate feedback.
Computer literacy sufficient to operate the property management system thoroughly.
Ability to organize supplies and order them as needed.
Ability to multitask while remaining focused on associate and guest service.
Ability to communicate effectively with guests, department heads, associates, and home-office support staff.
Ability to resolve guest issues professionally while maintaining a hospitable attitude.
Ability to market and promote services to increase exposure and sales.
Ability to stay organized and proactively organize work in a fast-paced environment.
Ability to stand, lift, bend, learn, read, concentrate, think, and communicate.
Ability to push or pull 60 pounds unassisted and lift or carry 30 pounds unassisted.
Ability to stand for eight hours and to bend, stretch, and reach.
Ability to see and hear, and to communicate with associates and guests.

Responsibilities

Train, coach, counsel, and develop associates, and promote positive morale and friendly attitudes.
Work within budget guidelines to maximize revenues and meet labor models.
Learn and use the property management system (PMS).
Check credit-card validity and ensure cash, check, and miscellaneous departments are balanced at the end of each shift.
Greet and register guests, assign rooms, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate same-brand products.
Identify potential sales leads through guest interactions and pass information to the appropriate person.
Maintain safety and security practices and knowledge of emergency procedures.
Ensure guests receive a high-quality product and service.
Keep housekeeping and other departments informed of special requests, late check-outs, and guests with special needs.
Maintain certification from a brand-approved responsible vendor training program.
Use the Service Recovery Log and other communication logs to support shift-to-shift handoffs, and respond to guest comments and issues promptly.
Perform other duties as assigned and as hotel staffing needs arise.