Front Desk Attendant (PM)
About The Position
The Front Desk Attendant (PM) serves as a primary point of contact for hotel guests, delivering personalized, attentive service throughout the guest experience. The role manages check-ins and check-outs, guest inquiries, reservations, and daily front desk operations while maintaining the hotel’s standards of hospitality, discretion, and attention to detail. The position is performed in a luxury boutique hotel and involves frequent interaction with guests and coordination with hotel staff. Scheduling is based on PM shifts to accommodate hotel occupancy needs, which may vary by season. The role requires flexible availability, including weekends and holidays.
Requirements
- Strong communication, interpersonal, and problem-solving skills.
- Professional demeanor and a strong commitment to guest satisfaction.
- Excellent attention to detail and organizational skills.
- Ability to multitask and remain composed in a fast-paced environment.
- Comfort using computers, reservation systems, and payment-processing systems.
- Flexible availability to work weekends, holidays, and varying shifts as needed.
Nice To Haves
- Previous front desk, hotel, or customer service experience preferred.
Responsibilities
- Welcome guests warmly and provide personalized, professional service.
- Manage guest check-ins, check-outs, reservations, and payment processing.
- Respond promptly and courteously to guest inquiries, requests, and concerns.
- Coordinate with housekeeping and other hotel staff to ensure rooms are ready and guest needs are met.
- Maintain accurate guest records, reservation details, and front desk documentation.
- Communicate hotel amenities, policies, and local recommendations to guests.
- Maintain a clean, organized, and professional front desk area while protecting guest privacy.
- Maintain open communication with the Hotel Manager regarding issues, priorities, and opportunities for improvement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
