AC Hotel Atlanta Downtown - Front Desk Manager OEM

Aimbridge Hospitality•Atlanta, GA

About The Position

Aimbridge Hospitality is hiring a Front Desk Manager at AC Hotel Atlanta Downtown. The manager leads front-office operations and supports a welcoming, efficient guest experience from check-in through check-out. The role involves guiding the front desk team, maintaining service standards and procedures, resolving problems, and helping optimize occupancy and room revenue through rate strategies. This is an overtime-eligible manager (OEM) position; overtime applies and is calculated accordingly. The hotel is adjacent to Centennial Olympic Park in Atlanta. Property amenities include free Wi-Fi, a 24-hour mini-market and business center, and self-service laundry. The hotel is near Peachtree Center Station MARTA and several Atlanta attractions. After an initial waiting period, employees hired into full-time positions are eligible for a competitive benefits package.

Requirements

A two-year college degree and at least three years of related experience, or a four-year college degree and at least one year of related experience.
Five or more years of progressive experience in a hotel or related field, with supervisory experience.
Proficiency with Windows operating systems, spreadsheets, and word processing.
Ability to handle stressful, high-pressure situations while maintaining composure and objectivity.
A valid driver's license from the applicable state.

Responsibilities

Deliver welcoming, attentive guest service from check-in through check-out.
Motivate, coach, and guide the front desk team.
Maintain high standards and ensure front-desk procedures run smoothly.
Identify and resolve issues to keep operations running smoothly and guests satisfied.
Use rate strategies to maximize room revenue.
Communicate clearly and effectively with guests and team members.