Front Desk Manager OEM/HM
About The Position
The Front Desk Manager assists with planning, directing, coordinating, and executing the activities and staffing of the front office departments, including the front desk, bell/door, and concierge where applicable. The role ensures front office activities are carried out professionally, consistently, and to a high standard of service. The manager helps create, develop, and maintain a competent, motivated, and empowered staff. They lead, train, coach, motivate, engage, and provide daily feedback to front office employees. In the absence of the Front Office Manager, this role fulfills that position’s responsibilities.
Requirements
- High school graduate, GED, or equivalent work experience.
- Two years of experience in Rooms Division management.
- Computer skills.
- Experience with hotel information systems.
Nice To Haves
- Familiarity with Microsoft Office.
Responsibilities
- Lead and mentor the hotel's front office employees.
- Maintain complete knowledge of front office policies and service procedures, hotel features and services, room types and rates, packages and promotions, daily arrivals and departures, room availability, and scheduled in-house group activities.
- Conduct daily walk-throughs of front office areas, assess staffing, appearance, attitude, cleanliness, maintenance, service, organization, storage, inventories, and equipment care, and direct personnel to correct deficiencies.
- Review and respond to daily hotel operational demands.
- Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
- Monitor and handle guest comments.
- Monitor security in public areas of the hotel.
- Establish par levels for supplies and equipment.
- Monitor the effectiveness of the departmental staffing guide.
- Provide training, development, professional discipline, and positive support to employees to maintain standards and support their growth and development.
- Monitor interviewing and selection for departmental positions to support consistent hiring, employee development, motivation, morale, and efficiency.
- Create and maintain a quality, professional work environment.
- Administer performance evaluations for departmental employees.
- Anticipate and promptly respond to the needs of guests and employees.
- Promote positive guest relations.
- Conduct pre-shift meetings to review information relevant to the day's business.
- Facilitate departmental strategic planning meetings.
Benefits
- Medical, dental, and vision options
- Paid time off
- 401(k) savings plan with company match
- Volunteer opportunities
- Educational assistance
- Travel discounts
- Positions may be eligible for incentives and/or bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
