AC Hotel Front Desk Agent

AHC Hospitality • Grand Rapids, MI

7d

About The Position

The AC Hotel Front Desk Agent delivers exceptional guest experiences while supporting teamwork and smooth hotel operations. The ideal candidate is self-motivated, detail-oriented, positive, and committed to maintaining high service standards for guests and colleagues.

The position handles guest registration, room assignments, reservations, and special requests; shares accurate information about hotel rooms, amenities, services, rates, packages, promotions, and Marriott Rewards; and responds to guest questions and problems. The agent follows hotel policies and emergency procedures, maintains the front desk, and handles billing, credits, and cash according to established procedures. This is a part-time position with varying shift hours and required weekend availability.

Requirements

• Customer service experience is required.
• Excellent communication skills with guests and colleagues.
• Strong commitment to providing exceptional guest experiences.
• Attention to detail when managing reservations, guest requests, and records.
• Ability to multitask.
• Problem-solving skills to address and resolve guest concerns.
• Ability to work collaboratively with others.
• Weekend availability is required.

Nice To Haves

• Receptionist or front desk experience is preferred but not required.

Responsibilities

• Arrive on time in a proper, clean uniform, including the AC pin, and maintain grooming standards.
• Follow hotel policies, procedures, and internal rules.
• Adhere to cash-handling and banking procedures.
• Stay informed about daily hotel operations, room rates, packages, promotions, and changes.
• Learn and communicate information about guest rooms, their locations, amenities, and services.
• Use MARSHA, Stay PMS, Guestware, MICROS, and Mobile Guest Services for reservations and guest services.
• Register guests, assign rooms, and accommodate special requests.
• Understand and promote Marriott Rewards benefits and encourage guest sign-ups.
• Keep the front desk clean and use downtime for cleaning tasks.
• Assist guests with problems and questions and resolve them according to the Guest Response Program.
• Know and follow emergency procedures, and report unusual occurrences to management.
• Handle credit properly, maintain accurate billing, and follow secure cash procedures.
• Represent AC Marriott professionally, provide attentive guest service, and embody its core values.

Benefits

• Discounted downtown parking
• Free employee meals
• DailyPay
• Hotel and restaurant discounts

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed