Technician, Field Svc I
Canon Careers • Spokane, WA5d • Onsite
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Technician, Field Svc I
Canon Careers•Spokane, WA
•Onsite
About The Position
Canon U.S.A. is seeking a Field Service Technician to provide routine maintenance for Canon-supported products in accordance with Service and Parts Standards. This customer-facing role focuses on delivering efficient, responsive service and a high standard of customer support. The position is full-time and on site at assigned offices, worksites, or territory on scheduled workdays. The anticipated hourly rate is $20.00–$26.31, and the role is eligible for a transportation allowance.
Requirements
- High school diploma or equivalent experience.
- Basic understanding of internet environments.
- Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel, with a valid driver's license and acceptable driving record.
- Take the necessary steps to obtain security and other clearances required by customers to enter their premises.
- Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
- Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.
- Be legally authorized to work in the United States; applicants must reside in the United States at the time of hire. The company does not pursue or support visa sponsorship.
Responsibilities
- Report product failure trends and serviceability issues to the manager with necessary supporting documentation, maintaining accurate information and records.
- Meet customer demands by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
- Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
- Communicate effectively with customers and support customer satisfaction.
- Maintain the performance of assigned machines.
- Support performance goals that contribute to branch and district metric targets.
Benefits
- Transportation allowance
- Employee referral bonus
- Employee discounts
- Volunteer opportunities
- Canon welcome kit and official merchandise
- Medical, dental, and vision coverage
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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