Field Technician - Lawrence, KS

Midco•Lawrence, KS

2d•Onsite

About The Position

As a Field Technician at Midco, you will install, maintain, and troubleshoot services for residential and business customers to ensure optimal performance and customer satisfaction. The role includes technical assessments, installations and disconnections, and repairs to network issues. Field Technicians work with customers to explain services and equipment, address concerns, and deliver a positive customer experience. The position is in person and may be located in or within 30 miles of Lawrence, Kansas; the employee must reside in Kansas. Paid training is provided, and no prior experience is needed. Starting pay is $21 per hour, with career advancement opportunities, pay increases, and quarterly bonuses. A company vehicle, clothing, and tools are provided, along with free and discounted fiber internet and cable TV.

Requirements

High school diploma or equivalent (GED).
Valid driver’s license and clean driving record; a DUI conviction within the past five years disqualifies applicants for this position.
Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply its principles.
Safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the employee, fall protection equipment, and tools.
Reach with hands and arms; stoop, kneel, or crouch; lift and carry loads up to 80 lbs.; and separately handle a 75 lbs. ladder.
Climb poles, ladders, bucket trucks, and other structures using proper fall protection equipment and comply with equipment capacity limits.
Work at elevated heights and in confined spaces such as attics and crawlspaces.
Understand and follow routine and non-routine verbal and written instructions; identify problems and collaborate on alternative solutions; adapt to changing circumstances; and maintain attention to detail.
Be prepared to travel on short notice and work extended, flexible hours, including work outside normal business hours when business demands.

Nice To Haves

Previous experience in a customer-facing environment is a plus.

Responsibilities

Conduct technical evaluations of commercial properties for service feasibility and assess internal costs.
Install voice, video, and data services; make service changes and disconnects at customer homes and business locations.
Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage, and ensure optimal signal levels and television picture quality.
Coordinate proactively between Field Operations and Business Services to support customer satisfaction.
Promote Midco services and educate customers about service use, additional services, online help, channel lineups, and equipment.
Provide technical support and guidance to internal stakeholders regarding network extensions and bury-drop requirements.
Deliver high-quality service, address concerns promptly, and handle challenging customer situations effectively.
Record required information on work orders, surveys, and referrals.
Mentor and train team members as required, and cross-train on additional services.
Clear debris and materials after completing service requests.
Perform on-call duties as required.
Follow safety rules and procedures, wear appropriate safety apparel, and operate equipment safely.
Operate and drive a company vehicle in accordance with company policies and traffic laws; keep it clean and ensure scheduled maintenance and repairs.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and encourage others to do the same.
Protect customer privacy and follow company policies and procedures.
Maintain reliable and predictable attendance.
Perform other duties as assigned.