Field Technician - Lawrence, KS

Midcontinent • Lawrence, KS

15h • Onsite

About The Position

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Duties include technical assessments, service installations and disconnections, and repairing network issues for residential and business customers. You will use cutting-edge technology and interact directly with customers to deliver a positive experience and help them get the best value from Midco’s services.

The position is based in or within 30 miles of Lawrence, Kansas, and employees must reside in Kansas. The role involves frequent customer visits, outdoor work, and may require extended or flexible hours, including evenings, weekends, and holidays, as business demands.

Requirements

• High school diploma or equivalent (GED).
• Valid driver's license and clean driving record; a DUI conviction within the past five years disqualifies candidates from this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply its principles.
• Ability to understand, follow, and execute routine and non-routine verbal and written instructions.
• Ability to understand problems and collaborate with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Attention to detail to ensure accuracy and quality.
• Ability to meet the listed physical demands, including lifting and carrying loads up to 80 pounds, handling a 75-pound ladder, climbing, and working at heights and in confined spaces.
• Must reside in Kansas and be located in or within 30 miles of Lawrence, Kansas.

Nice To Haves

• Previous experience in a customer-facing environment.

Responsibilities

• Conduct accurate technical evaluations of commercial properties for service feasibility and assess internal costs.
• Install voice, video, and data services; make service changes and disconnects at homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage, and ensure optimal signal levels and television picture quality.
• Liaise proactively between Field Operations and Business Services to support customer satisfaction.
• Promote Midco services and educate customers on service use, additional services, online help, channel lineups, and equipment.
• Provide technical support and guidance to internal stakeholders, particularly regarding network extensions and buried-drop requirements.
• Deliver high-quality service, address customer concerns promptly, and handle challenging situations effectively under pressure.
• Record required information on work orders, surveys, and referrals.
• Mentor and train team members as required, and cross-train on additional services.
• Clear debris and materials after completing service requests.
• Perform on-call duties as required.
• Follow safety rules and procedures, wear appropriate safety apparel, and operate equipment safely.
• Operate and drive a company vehicle in accordance with company policies and traffic laws; keep it clean and ensure scheduled maintenance and repairs.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers.
• Protect customer privacy and follow Midco policies and procedures.
• Maintain reliable and predictable attendance.
• Perform other duties as assigned.

Benefits

• $21 per hour starting pay.
• Paid training.
• Career advancement opportunities with pay increases, including quarterly bonuses.
• Free and discounted fiber internet and cable TV.
• Competitive pay and benefits.
• Company vehicle, clothing, and tools provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED