Small Business Specialist 3 - Lawrence, KS

U.S. Bank•Lawrence, KS

5d•$28 - $35•Onsite

About The Position

The Small Business Specialist provides excellent customer service in accordance with U.S. Bank Core Values and delivers comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million. The role deepens existing customer relationships through routine calling and develops new relationships through business development and outside prospecting. It combines digital tools with personal customer connections to recommend solutions, grow revenue, and achieve assigned financial targets and growth goals. Responsibilities also include opening accounts, identifying and opening product solutions, and servicing and maintaining customer accounts. The specialist builds internal and external relationships and collaborates with branch partners, centers of influence, clients, and other business-line partners. The role refers clients to Business Banking or other U.S. Bancorp areas to address additional needs. The position requires working from a U.S. Bank location five days per week and driving two or more hours per week.

Requirements

Bachelor's degree or equivalent work experience.
Typically three or more years of customer service, consultative sales, and/or prospecting experience.
Work from a U.S. Bank location five days per week.
Drive two or more hours per week.

Nice To Haves

Comprehensive knowledge of applicable bank and branch policies, procedures, and support systems.
Understanding of banking operations, product knowledge, sales, new business development, customer service and relations, and community relations.
Basic knowledge of cash flow management and business credit underwriting.
Effective written and verbal communication skills, with the ability to convey business recommendations effectively.

Responsibilities

Demonstrate excellent customer service in accordance with U.S. Bank Core Values.
Provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Deepen existing customer relationships through routine calling.
Develop new relationship opportunities through business development and outside prospecting.
Use digital tools and personal customer connections to offer solutions to business customers.
Grow revenue and achieve assigned financial targets and growth goals.
Open accounts and identify and open product solutions.
Service and maintain customer accounts within the segment.
Develop internal and external relationships and collaborate with branch partners, centers of influence, clients, and other business-line partners.
Refer clients to Business Banking or other U.S. Bancorp areas for additional needs.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation ranging from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.