Small Business Specialist

First Citizens Bank • San Jose, CA

6d

About The Position

At First Citizens Bank, together we become better. The Business Services Representative provides cash management solutions to commercial and business banking relationships and delivers business deposits and related services to clients. The role partners with Business and Commercial Bankers as a subject matter expert in business deposits and related business services, and self-sources new business opportunities.

The position is responsible for achieving sales and relationship goals, cultivating customer and referral relationships, and providing financial guidance that supports informed decisions. It also requires compliance with applicable regulations and bank policies, completion of required training, and support of efficient office and deposit operations.

Requirements

• Bachelor's degree and 2 years of experience in sales or financial services sales, or a high school diploma or GED and 6 years of experience in sales or financial services sales.
• Valid driver's license; frequent driving to other offices and bank customers is required. A bank car is not provided.
• Ability to apply a structured sales process and provide financial guidance and expertise.
• Financial literacy and knowledge of retail and wealth solutions for referral.
• Knowledge of business deposit and cash management solutions.
• Business development, networking, and building centers of influence.

Nice To Haves

• Experience in business development, business banking, lending, merchant services, treasury management, or small business banking.

Responsibilities

• Achieve individual and/or team financial, production, and relationship results against assigned metrics and goals.
• Proactively engage customers, prospects, and referral sources to generate business opportunities.
• Represent the Bank at civic and community events when appropriate to generate business and identify potential CRA opportunities.
• Use sales practices that create value for customers and the Bank, with appropriate partnering, planning, and preparation.
• Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Uncover sales and referral opportunities through conversations; listen to customers, ask insightful questions, and promptly address immediate needs.
• Seek coaching, support Bank initiatives, and leverage tools to improve performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risk.
• Complete required training by established deadlines and perform assigned general office management duties.
• Ensure accuracy and operational efficiency when taking deposits; contribute to individual and team performance.

Benefits

• Benefits program; details are available at https://jobs.firstcitizens.com/benefits.
• Some roles may include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time