Business Services Specialist (Small Business Specialist)

First Citizens Bank•Austin, TX

About The Position

The Business Services Specialist (Small Business Specialist), described in the posting as a Business Services Representative, provides cash management solutions and a full range of business deposit and related services to commercial and business banking clients. The role partners with Business and Commercial Bankers as a subject matter expert in business deposits and related business services, while also sourcing new business opportunities. It is responsible for achieving assigned sales and relationship goals, delivering customer-focused financial guidance, supporting service standards, and complying with applicable regulations and bank policies.

Requirements

Bachelor's degree and 2 years of experience, or high school diploma/GED/equivalent and 6 years of experience in sales or financial services sales.
Valid driver's license; the position requires frequent driving to other offices and bank customers, and no bank car is provided.
Ability to apply a structured sales process and provide financial guidance and expertise.
Financial literacy.
Knowledge of retail and wealth solutions for referral.
Knowledge of business deposit and cash management solutions.
Business development skills.
Networking skills and ability to build centers of influence.

Nice To Haves

Experience in business development, business banking, lending, merchant services, or treasury management.

Responsibilities

Achieve individual and/or team financial, production, and relationship results against assigned metrics and goals.
Conduct proactive outreach to customers, prospects, and referral sources.
Represent the Bank at civic and community events when appropriate to generate business and identify potential CRA opportunities.
Use sales practices that create value for both customers and the Bank, with appropriate partnering, planning, and preparation to support informed customer decisions.
Build collaborative partnerships that deliver value to customers, prospects, and colleagues.
Initiate conversations to uncover sales and referral opportunities; listen to customer needs, ask insightful questions, and take prompt action.
Seek coaching, support Bank initiatives, and use tools to improve performance.
Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
Complete required training by established deadlines and perform assigned office management duties.
Ensure accuracy and operational efficiency when performing deposit-taking transactions.