Field Technician - Bismarck, ND

Midco•Bismarck, ND

1d•Onsite

About The Position

As a Field Technician at Midco, you will install, maintain, and troubleshoot services for residential and business customers to ensure optimal performance and customer satisfaction. The role includes technical assessments, service installations and disconnections, and network repairs. Field Technicians use company-provided tools and technology, interact directly with customers, and help them understand and make effective use of Midco services. Paid on-the-job training is provided, and the position offers opportunities for career advancement with pay increases and quarterly bonuses. The position involves frequent in-person visits to customers’ homes and businesses, frequent exposure to outdoor weather, and a moderate-to-loud noise level. Some work may involve mechanical parts, heights, electrical shock, radiation, and vibration. The technician may work more than 40 hours per week and outside normal business hours, including evenings, weekends, and holidays, depending on business needs; short-notice travel and extended, flexible hours may also be required. Physical duties include lifting and carrying loads up to 80 pounds, handling a 75-pound ladder, climbing poles and structures, working at elevated heights and in tight spaces, and reaching, stooping, kneeling, or crouching. The technician must follow equipment capacity limits and use appropriate fall protection and safety apparel.

Requirements

High school diploma or equivalent (GED).
Valid driver’s license and clean driving record; a DUI conviction within the past five years disqualifies applicants for this position.
Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply its principles.
Ability to follow routine and non-routine verbal and written instructions.
Ability to understand problems and collaborate with others to find alternative solutions.
Ability to adapt to changing circumstances and remain flexible.
Attention to detail and commitment to accuracy and quality.
Ability to safely use a ladder rated for a maximum combined load of 375 pounds, including the worker, fall protection equipment, and tools.
Ability to reach with hands and arms, stoop, kneel, or crouch; lift and carry up to 80 pounds; and separately handle a 75-pound ladder.
Ability to climb poles, ladders, bucket trucks, and other structures using proper fall protection, and to work at elevated heights and in tight spaces such as attics and crawlspaces.
Ability to follow the applicable bucket-truck load limits, which range from 300 to 400 pounds depending on the vehicle.
Ability to travel on short notice and work extended, flexible hours, including outside normal business hours as business demands.
Reliable and predictable attendance.

Nice To Haves

Previous experience in a customer-facing environment.

Responsibilities

Conduct technical evaluations of commercial properties to assess service feasibility and internal costs.
Install voice, video, and data services, and perform service changes and disconnections at homes and businesses.
Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage, and maintain optimal signal levels and television picture quality.
Coordinate between Field Operations and Business Services to support customer satisfaction.
Promote Midco services and educate customers about service options, online help, channel lineups, and equipment use.
Provide technical support and guidance to internal stakeholders, particularly on network extensions and bury drop requirements.
Deliver high-quality customer service, address concerns promptly, and handle challenging situations under pressure.
Record required information on work orders, surveys, and referrals.
Mentor and train team members as needed, and cross-train on additional services.
Clear debris and materials after completing service requests.
Perform on-call duties as required.
Follow Midco safety rules and procedures, wear appropriate safety apparel, and operate equipment safely.
Drive and operate a company vehicle in accordance with company policies and traffic laws; maintain vehicle cleanliness and ensure scheduled maintenance and repairs.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers.
Protect customer privacy and follow company policies and procedures.
Maintain reliable and predictable attendance.
Perform other duties as assigned.