Field Technician - Bismarck, ND

Midcontinent • Bismarck, ND

23h • Onsite

About The Position

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. You will conduct technical assessments, manage service installations and disconnections, and repair network issues for residential and business customers. Working with cutting-edge technology, you will help customers receive the best value for their needs and deliver a positive customer experience. The role involves frequent in-person visits to homes and businesses, travel on short notice, and flexible, extended hours as business demands.

Requirements

• High school diploma or equivalent (GED).
• Valid driver’s license and clean driving record; a DUI conviction within the past five years disqualifies candidates.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply its principles.
• Ability to understand, follow, and execute routine and non-routine verbal and written instructions.
• Ability to understand problems and collaborate with others to identify alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Strong attention to detail to ensure accuracy and quality.
• Ability to safely use a ladder rated for a maximum load of 375 pounds, including the combined weight of the individual, fall protection equipment, and tools.
• Ability to reach with hands and arms, stoop, kneel, or crouch; lift and carry loads up to 80 pounds; and separately handle a 75-pound ladder.
• Ability to climb poles, ladders, bucket trucks, and other structures using proper fall protection and to work at elevated heights and in tight spaces such as attics and crawlspaces.
• Ability to comply with bucket truck load limits, which vary from 300 to 400 pounds by vehicle.

Nice To Haves

• Previous experience in a customer-facing environment.

Responsibilities

• Conduct technical evaluations of commercial properties to assess service feasibility and internal costs.
• Install voice, video, and data services, and perform service changes and disconnections at homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage, and ensure optimal signal levels and television picture quality.
• Coordinate between Field Operations and Business Services to support customer satisfaction.
• Promote Midco services and educate customers on their use, including additional services, online help, channel lineups, and equipment.
• Provide technical support and guidance to internal stakeholders, particularly on network extensions and buried-drop requirements.
• Deliver high-quality service, promptly address concerns, and handle challenging situations effectively under pressure.
• Record required information on work orders, surveys, and referrals.
• Mentor and train team members as required, and cross-train on additional services.
• Clear debris and materials after completing service requests.
• Perform on-call duties as required.
• Follow safety rules and procedures, wear appropriate safety apparel, and operate equipment safely.
• Operate and drive a company vehicle in compliance with policies and traffic laws; keep it clean and ensure scheduled maintenance and repairs.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers.
• Protect customer privacy and follow Midco policies and procedures.
• Maintain reliable and predictable attendance.
• Perform other duties as assigned.

Benefits

• Paid training.
• Career advancement opportunities with pay increases, including quarterly bonuses.
• Free and discounted fiber internet and cable TV.
• Competitive pay and benefits.
• Company vehicle, clothing, and tools provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED